Privacy policy

Privacy policy

EarthportFX and its subsidiaries (we, us or our) is committed to protecting your privacy. This policy sets out the basis on which any personally identifiable data that we collect from you, or that you provide to us (Personal Data), will be handled. You agree that any Personal Data which you supply to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that information. We will deal with your Personal Data in compliance with the General Data Protection Regulation (“GDPR”).

For the purposes of GDPR, the data controller is EarthportFX of 140 Aldersgate Street, EC1A 4HY. The data protection officer for EarthportFX is Rosie Faulkner, contactable at compliance@earthport.com.

Information we may process about you

We may collect and process the following data about you:

Information that you provide for the purposes of requesting our foreign exchange broker service or other services;

Once you are a registered client, we will hold Personal Data relating to the transactions you enter into with us. We may disclose Personal Data to a party to the transaction, but only to assist your transaction and subject to your approval;

We may collect Personal Data about your visits to, and usage of, the EarthportFX website (our site) in order to provide a service to meet your needs. However the data will only be disclosed on an anonymous and aggregated basis and not in a way in which you will be identified; and When you call us we may monitor or record your calls to confirm your instructions for training purposes

Your rights

Under GDPR you have the following rights:

  • To obtain access to, and copies of, the Personal Data that we hold about you
  • To require that we cease processing your personal data if the processing is causing you damage or distress
  • To require us not to send you marketing communications
  • To require us to erase your Personal Data
  • To require us to restrict our data processing activities
  • To require us to correct the Personal Data we hold about you if it is incorrect or incomplete
  • To lodge a complaint with the Information Commissioner’s Office should you feel we are misusing your Personal Data

To exercise any of these rights, or to make any comments on this policy, you can write to us at 140 Aldersgate Street, London, EC1A 4HY, or email us at support@earthport.com .

Should you be dissatisfied with our treatment of your Personal Data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). More information on how to address any concerns is contained here: https://ico.org.uk/for-the-public/raising-concerns/

Where we store your Personal Data

In order to complete a payment instructed by you, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention

Your data is held in accordance with our Data Retention Policy. We will not hold your data longer than is necessary to complete our obligations to you, or to fulfil our legal obligations.

Under our retention policy, the Personal Data you provide us will be stored for 10 years following the termination of the client relationship. As a payments institution subject to anti-money laundering legislation, we will need to store your transaction records for at least 5 years following the termination of the client relationship. This notwithstanding, we will accommodate any request to delete your personal data where we are not prohibited to doing so by law or in the preparation of any impending litigation.

Disclosure of your information

We may disclose your Personal Data (acting in good faith) to third parties only in specified circumstances, including but not limited to if we believe such action is necessary, to conform with a legal requirement or comply with the legal process, to protect and defend our rights or property, to enforce our terms and conditions, or to protect the interests of our registered customers or others.

How we use your information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

To carry out our obligations arising from any contracts entered into between you and us, particularly in settling payment instructions received from you;

To allow you to participate in interactive features of our service, when you choose to do so; and to notify you about changes to our service

Where you have actively consented to this, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have actively consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you have the right to withdraw your consent at any time by contacting us.

Please note this policy applies only to EarthportFX and subsidiary companies, not to other companies' or organisations' websites to which we link. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites and shall have no liabilities in relation to them.

Cookies

We may collect information about your computer, including (where available) your IP address, operating system and browser type for system administration purposes. This is statistical data about your browsing actions and patterns, and will not identify you as an individual. This information will be deleted after 3 months.

We may obtain this and other browsing information by using technology such as "cookies". Cookies work by storing information on the hard drive of your computer and help us to improve our site and to deliver a better and more personalised service for you.

We use the following cookies on our site:

PHPSESSID

This is a session cookie that will remember you and your preferences for the duration of the browser "session".

__utma

Set by Google Analytics, this cookie keeps track of the number of times you have been to our site, when your first visit was, and when your last visit occurred.

__utmb and __utmc

Set by Google Analytics, these two cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when you enter our site, while __utmc takes a timestamp of the exact moment in time you leave our site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires.

__utmz

Set by Google Analytics, this cookie keeps track of where you have arrived at our site from, what search engine you used, what link you clicked on, what keyword you used, and where you were in the world when you accessed our site. It expires in 6 months.

It is possible to deny access to these cookies by adjusting the settings in your web browser(s). If you wish to find out more, please visit www.allaboutcookies.org/manage-cookies for more information. Please be warned that you may limit site operation or functions on other websites if you deny cookie access. By continuing to use our site we will assume that you have consented to the use of these cookies.

For more information about Google Analytics and how Google will manage your data, please visit www.google.com/intl/en/privacypolicy.html.

Changes to our Privacy Notice

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Got a media enquiry?

Please contact:

Press Office
Tel: +44 (0)20 7220 6268
press@earthport.com

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BaydonHill is now EarthportFX

Baydonhill is now EarthportFX

More than just a new name, EarthportFX is now powered by the Earthport payment network.

Used by leading banks and ecommerce businesses; Earthport’s global network offers direct local payment capability in over 60 countries and access to the latest global payments technology.

Still with the same expert service and extensive currency capabilities, see how we go beyond FX.